Privacy Notice

This notice describes how we use your personal information.
This Privacy Notice last changed on 20 May 2019.
Click here to view archived versions


We are IMG Replay and we respect your privacy.

Your personal information is collected by IMG Media Limited, (registration number 04459066) and its affiliates ("we"/"us"/"our"). IMG Media Limited's contact details are as follows: If you have questions, please contact the Data Privacy Manager at


We will collect store and use your personal information:

  1. to conduct our business; to allow access to this website, register / subscribe / buy / use our products and services;
  2. to meet our legal obligations;
  3. to fulfil any purpose we make known to you when we collect your personal information; and
  4. to fulfil other purposes set out in more detail in this section.

The table below explains what information we collect and how and why we use it.



Your personal information is either (a) provided by you (e.g. via our website / platform /social media pages); (b) obtained from third parties (such as other entities in our group; (c) obtained from publicly available sources (e.g. the Internet, Companies House).

In particular, data may be obtained from the following third parties: social networks, payment processing companies, Google Ads, Google Analytics, Adobe Analytics, display partners, and trade event networking tools.


In some cases we need to collect or retain personal information for legal reasons.

Some of the personal information we request is required to provide the services and if it is not provided, we may not be able to provide the relevant products and services to you or provide information you have requested from us.

In other cases, for example, when we request your personal data to send you marketing and promotional communications or to personalise your experience with our services, the lack of such information will mean it is impossible to send you these communications or to personalise your experience, but it will not have any consequence to the primary purpose of the data collection (to provide the services).

Your personal information may also be processed if it is necessary on reasonable request by a law enforcement or regulatory authority, body or agency, or in order to investigate, prevent or take action regarding suspected illegal activities or fraud, to enforce or apply our Terms of Use and other agreements, , to protect the rights, property or safety of group companies, customers, clients and others or in the defence of legal claims. We will not delete personal information if relevant to an investigation or a dispute or until applicable law allows for it to be deleted. It will continue to be stored until those issues are fully resolved and it can be lawfully deleted.

Any personal information you supply to us through our website / platform must be complete and accurate.


We generally keep information as needed to provide services and to deal with legal claims.

We will keep your information for as long as it is reasonably necessary and to deal with claims. It will depend on factors such as whether you've got an account with us, have interacted with recent offers or have attended our recent events. We will also retain your information as necessary to comply with legal, accounting or reporting requirements.

We will also retain a copy of your contact details if you object or opt-out of receiving direct marketing communications from us. We will add your details to our suppression list to ensure you do not receive any future marketing communications from us. Also, we will not delete personal data if relevant to an investigation or a dispute. It will continue to be stored until those issues are fully resolved.


There are certain circumstances where we transfer your personal data to employees, contractors and to other parties.

We share information about you with other members of our group of companies so we can provide the best service across our group. They are required to keep and use your information in accordance with this Privacy Notice.

We will:

  1. share aggregated, anonymised or other de-identified data with advertisers, advertising networks and social networks that require the data to select and serve relevant adverts to you and others. We will also use aggregate information to help advertisers reach the kind of audience they want to target.
  2. make use of the personal information we have collected from you to help our advertisers display their advertisements to a target audience and to present our promotional messages to you including using Facebook Custom Audience. This means you will be presented with advertisements that are more relevant to you as a result of the personal information we hold about you.
  3. share your personal data with and access information from analytics and search engine providers that assist us in the improvement and optimisation of the website / platform and for better personalisation of content and advertising.

We share your information with certain contractors or service providers. They may process your personal data for us, for example, if we use a marketing agency. Other service providers include advertising agencies, IT suppliers, database providers, backup and disaster recovery specialists, email providers and outsourced call centres. Our suppliers and service providers will be required to meet our standards on processing information and security. The information we provide them, including your information, will only be provided in connection with the performance of their function. They will not be permitted to use your information for any purposes other than those outlined in this Privacy Notice.

We also share your information with certain third parties. We will do this either when we receive your consent or because we need them to see your information to provide products or services to you. These include email providers, IT/database/software suppliers and payment providers.

Your personal information may be transferred to other third party organisations in certain scenarios:

  1. if we discuss selling or transferring part or all of our business – the information may be transferred to prospective purchasers under suitable terms as to confidentiality;
  2. if we are reorganised or sold, information may be transferred to a buyer who can continue to provide services to you;
  3. if we're required to by law, or under any regulatory code or practice we follow, or if we are asked by any public or regulatory authority – for example the Police;
  4. if we are defending a legal claim your information may be transferred as required in connection with defending such claim
  5. if there is an emergency including which requires us to share your data to protect the health and safety of our website's users or the general public.

Your personal data may be shared if it is made anonymous and aggregated, as in such circumstances the information will cease to be personal data.


Your information may be transferred outside the European Economic Area.

The information that we collect from you may be transferred to and stored at a destination outside the European Economic Area (EEA), including the USA which does not have equivalent data protection laws to those applicable to Europe. It may also be processed by staff operating outside the EEA who work for us, for one of our affiliated companies, or for the organisation that hosts our website / platform.

However, to ensure your personal information is properly protected in line with EU data protection law, the transfer of this information is governed by a contract including Standard Contractual Clauses (SCCs) approved by the European Commission in accordance with Article 46(2)(c) of the General Data Protection Regulation.

We will only transfer data to jurisdictions outside the scope of the European General Data Protection Regulation (GDPR) where the appropriate safeguards set out in the GDPR are in place.

If you would like to obtain copies of the regulator-approved SSCs please contact us on the contact details below.


You have certain rights in relation to your information. The availability of these rights and the ways in which you can use them are set out below in more detail.

Some of these rights will only apply in certain circumstances. If you would like to exercise, or discuss, any of these rights, please contact the Data Privacy Manager at

  1. Access: you are entitled to ask us if we are processing your information and, if we are, you can request access to your personal information. This enables you to receive a copy of the personal information we hold about you and certain other information about it.
  2. Correction: you are entitled to request that any incomplete or inaccurate personal information we hold about you is corrected.
  3. Erasure: you are entitled to ask us to delete or remove personal information in certain circumstances. There are also certain exceptions where we may refuse a request for erasure, for example, where the personal data is required for compliance with law or in connection with claims.
  4. Restriction: you are entitled to ask us to suspend the processing of certain of your personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
  5. Transfer: you may request the transfer of certain of your personal information to another party.
  6. Objection: where we are processing your personal information based on a legitimate interest (or those of a third party) you may challenge this. However, we may be entitled to continue processing your information based on our legitimate interests or where this is relevant to legal claims. You also have the right to object where we are processing your personal information for direct marketing purposes.
  7. Automated decisions: you may contest any automated decision made about you where this has a legal or similar significant effect and ask for it to be reconsidered.
  8. Consent: where we are processing personal data with consent, you can withdraw your consent.

If you want to exercise any of these rights, please contact Data Privacy Manager at

You also have a right to lodge a complaint with a supervisory authority, in particular in the Member State in the European Union where you are habitually resident where we are based or where an alleged infringement of Data Protection law has taken place. In the UK you can make a complaint to the Information Commissioner's Office (Tel: 0303 123 1113 or at


You have a right to object to us processing your information in certain circumstances.

You can ask us to stop processing your information at any time. In certain circumstances we may not be able to do this or may not be required to do this. For example, if the information is relevant to legal claims.


As described above, you can opt-out of receiving direct marketing from us at any time.

We may use the information you give us on our website for direct marketing purposes to provide updates; newsletters; events; or other communications that we think may interest you. We will only do this with your consent (where required by law).

You can opt-out of receiving direct marketing from us at any time. You can do this by changing your marketing preferences on your online accounts settings page, clicking on the "unsubscribe" link included at the end of any marketing email we send to you, or by contacting Data Privacy Manager at


We may use third party tools to personalise the advertising displayed to you on our website.

Please see our Cookies Policy for further information.

Do Not Track

You can enable a 'Do Not Track' feature in your browser’s settings, if your browser supports that feature. When Do Not Track is turned on, your browser will send a Do Not Track request to the sites you visit. The Do Not Track request lets these sites know that you prefer not to have your browsing activity tracked. You can take similar steps in mobile.

To submit a Do Not Track request on mobile using an iOS device:

  1. launch the Settings app on your iPhone → Privacy → Advertising.
  2. toggle ON the switch next to Limit Ad Tracking.
  3. now that you have opted out of receiving ads targeted to your interests, based on your Apple ID on that device, you will be removed from the list of users receiving targeted ads.

To submit a Do Not Track request on mobile using an Android device:

  1. open Google Settings,
  2. select AdsPrivacy.and toggle ON the switch next to Do Not Track to opt out of Ads Personalization. Do Not Track is now enabled on your Android device.
  3. Apps are then instructed not to use your advertising ID to build profiles or show you personalized ads.

Some devices may require a different procedure, so please check your instructions.


We use cookies and "web beacons" that identify your browser.

Cookies collect and store information when you visit our website including information about how you use it through which it is possible to monitor your use of the website, as well as provide you with a better service and experience when browsing the website and for analytics.

Web beacons (also known as "single pixel GIFs", "clear GIFs" or "tags") are small graphic images that may be included on our website. Web beacons:

  1. allow us to optimise our products and services;
  2. provide us and third-party partners with analytics information, such as how many visitors our website receives; and
  3. are used by us in our email correspondence to determine whether you open them or take any further action.
  4. We also work with other organisations to place our cookies and web beacons on their websites or in their advertisements. We do this to help us develop statistics on how often clicking on an advertisement on our websites results in a purchase or other interaction on the advertiser's website.

    For more information about cookies and how we use them, please see our Cookie Policy.


The transmission of information via the internet is not completely secure. Although we will take reasonable measures to protect your personal information, we cannot guarantee the security of your information transmitted through our platform / website and any transmission is at your own risk. Once we have received your personal information, we will use procedures and security features to try to prevent unauthorised access.


Our website, newsletters, email updates and other communications may, from time to time, contain links to and from the websites of others including our partner networks, advertisers and other group companies and/or social networks as offered to you and supported by your browser.

The personal data that you provide through these websites is not subject to this privacy notice and the treatment of your personal data by such websites is not our responsibility. If you follow a link to any of these websites, please note that these websites have their own privacy notices which will set out how your information is collected and processed when visiting those sites. For more information about the purpose and scope of data collection and processing in connection with social sharing features, please visit the privacy notices of entities through which you choose to share.


We do not knowingly collect information from children or other persons who are under 18 years old. If you are under 18 years old, you may not submit any personal information to us or subscribe for the services. If you believe we might have any personal information from or about a person under the age of 18, please contact the Data Privacy Manager at


This notice may be changed from time to time.

If we change anything important about this notice (the information we collect, how we use it or why) we will highlight those changes at the top of the notice and provide a prominent link to it for a reasonable length of time following the change.

Once this notice is posted on our website, it will automatically come into force. The latest version of this notice will prevail over all previous versions.

If you would like to access previous versions of this notice please contact the Data Privacy Manager.


If you would like more information about the way we manage personal information that we hold about you, or are concerned that we may have breached your privacy and wish to make a complaint, please contact us as set out below. We will do our best to resolve your complaint.

If you have any questions about this notice please contact our Data Privacy Manager at

Privacy Policy


Privacy Policy for (also referred to in this Privacy Policy as “this site”)

This site is owned by IMG Media Ltd (referred to in this Privacy Policy as “IMG”). PLEASE READ THE TERMS OF USE AND OUR PRIVACY POLICY CAREFULLY BEFORE USING THIS SITE. By using this site, you understand and agree to the terms of this policy.

Your privacy on the internet is of the utmost importance to us. This privacy policy discloses the privacy practices for this site - what information we gather, how we use it and how to correct or change it. This privacy policy only addresses our activities from our servers. Other sites (including those to which this site links and third party sites or services with which IMG may have relationships) may have their own privacy policies and practices, which we do not control, and we are not responsible for nor do we endorse such practices or policies.


This site contains links to partners and third party internet sites and services who may collect data in connection with sweepstakes, promotions, e-commerce, etc. They each have separate privacy and data collection practices, independent of this site and IMG has no responsibility or liability for these independent policies or actions and is not responsible for the privacy practices or the content of such sites.

While we take reasonable steps to protect your personal information using the security and other measures set forth herein, IMG cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. You are solely responsible for maintaining the secrecy of your passwords and/or any account information. Please be careful and responsible whenever you are online.

Except as disclosed in this privacy policy, IMG does not share your personal information with any outside parties.


This site collects information about you both from what you tell us and what we collect through the use of cookies (see Cookie Policy).

Information is "aggregated" -- meaning that the information from many users is grouped together in a way that does not disclose the personal information of any particular user. We may use this aggregated information to determine user traffic statistics for this site (including without limitation to determine browser usage, duration of stay, the referring URL, IP address geographical location, etc.) and to evaluate which products and services are successful and which ones are not, and in order to evaluate which new services we should make available on this site.

It may be necessary − by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence − for IMG to disclose your personal information. IMG may also disclose information about you if it is determined that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate. Additionally, in the event of a reorganization, merger, or sale IMG may transfer any and all personal information collected to the relevant third party.

IMG may share certain information gathered by this site with other entities within our corporate group, including all subsidiaries, joint ventures and divisions. You personal information may also be shared with third party providers who assist IMG in producing its site or provide a service to this site’s users.


Anyone who wishes to view the video previews of particular footage and/or participates in any interactive activities offered on this site may be asked to complete subscription registration for an ID and password. We use this contact information to establish a user’s suitability for an account (approval is given on a case by case basis). IMG may use the contact information to send the registrant information about IMG, IMG affiliates, IMG events and clients, and promotional material from some of our clients, sponsors, advertisers and business partners. Users may always opt-out of receiving any such information either by responding to the relevant communication as directed or by contacting Financial information that is collected may be used to bill the user for any products and services purchased from IMG. The registrant's contact information is also used to contact the user who has purchased good from this site when necessary for customer service reasons. Unique identifiers, such as ID and passwords, are collected to verify the user's identity and for use as account numbers in our record system.


Please see our Cookie Policy.


This site utilizes a variety of security measures to maintain the safety of your personal information. IMG does not share your information (other than specified). Your personal information cannot be accessed by third parties, only Site Administrators have access to such data. The data is held on our servers at Pulsant at Maidenhead where we practise best industry methods to prevent unauthorised access to our infrastructure. This is a secure data centre with very tight access control. No method of internet security can be 100% secure. IMG endeavours to maintain the security of your personal information but we cannot guarantee its absolute security. IMG’s security policies are reviewed periodically and revised as required.


If you choose to modify your personal information or you have forgotten your password, you may do so by contacting IMG.

If you wish to cancel your account or request that IMG no longer uses your information to provide you services contact us at We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

This site’s technology department conducts frequent security audits of this site and employs a third party audit company to perform additional site security audits. If you have any questions about this Privacy Policy, the practices of this site with respect to personal information or your dealings with this site, or wish to access or change the personal information we have about you, you can contact us at

Please direct any questions or comments concerning our Terms of Use, Privacy Policy or Cookie Policy to or +44 (0)208 233 6510